Setting the Bar for BPM User Experience
A common sentiment in the User Experience (UX) field is that the best user experience is one where you dont have to think about it. There is a reason my 2 year old son can use an iPad or iPhone, and … read more
Business rules and organizational integrity
Nowadays many businesses seem to struggle with achieving a proper balance between maintaining business rules and discipline while providing employees enough space for freedom and individual wishes. You must have seen those stories in magazines where CIO’s are pulling their … read more
What to do, when discovery uncovers systemic faults? (1)
In the midst of your project, moving a process or functions to other work groups, what do you do when the process not only fails but the OSS is failed along with the process? First let me thank Reint, he … read more
Lean Six Sigma: Service versus Industry (part 2)
As mentioned in my previous blog post, the service sector runs about 20 years behind on the industrial sector when it comes to process optimization. To illustrate this, there are a few explanatory symptoms that we see a lot in … read more
BPM and the Unicorn tale
How to distinguish hype from real value Early January 2012 I visited an exhibition about the mythical Unicorn in a beautiful medieval castle in ‘s Heerenberg in the Netherlands. It struck me how people believed in the existence of the … read more
The Problem of BPM Definition
As a professional in the BPM space, I’m continually reminded of the challenge of defining what BPM really means. For some, this is an issue of perspective as IT people see BPM as automation of work and business people see … read more
BPM and the bigger picture
I’ve been working in the arena of BPM for a while. Coming from a business application background, I always had an undeniable interest in applying (technical) solutions in real life – business – situations. Although I love technical innovation and … read more
Lean Six Sigma: Service versus Industry
The industrial sector has been applying Lean Management and Six Sigma for decades. For many service organizations these methods are much more of a novelty. You could say that the service sector runs about 20 years behind on the industrial … read more
Process, Learning & The Division of Labour
With every piece of new work or indeed any new experience we undertake in our lives we go through a process of learning. We may watch the task, repeat the task, read about the task – there are many different ways … read more
Mobile for Better Availability of Process Information
In my previous post, I explained how mobile devices play a crucial role in process monitoring and process modeling as well as in collaboration. The availability of the right information at the right time at the right place is one … read more
