Discussion about good and especially bad customer service experiences is favorite topic of many coffee table conversations. These customer interactions can be called also as moments of truth (read more about them from Jan Carlzon‘s book titled “Moments of Truth”). … read more
My first real recollection of the use of chaos theory was from the movie Jurassic Park. Based on the book by Michael Crichton, Jeff Goldblum played the role of Dr. Ian Malcolm, a chaos theorist. A chaos theorist uses mathematical … read more
Every week a new outsourcing cartoon. This week: Pricing 101. Brought to you by our friends at www.sourcingsage.com.
Business Process Management is probably the first area where Software Development is almost entirely ‘Agile’. In the past few years we have begun to question the validity of relying too much this approach. Also, there is a very interesting post … read more
I am using Cordys as a development tool. I found it’s a challenge to understand a business scenario and design the business process accordingly. I am working as a senior developer in my team and most of the time have … read more
Often, project delivery is seen like a lottery and hitting a milestone in the schedule is as rare as an eclipse. Throughout our working lives we participate in, lead and watch or are on the receiving end of projects, small and … read more
As a child growing up in the UAE, I remember a distant relative visiting us and educating my dad about sending money home to his parents in India through him and his “contacts” and that dad would get a better … read more
This is my first BPM blog under BPM leader. My focus is on BPM as a problem solving methodology/ approach and I hope to share with you in a conversational and interesting way, my thoughts and views on BPM. Please … read more
Every week a new outsourcing cartoon. This week: Resolve. Brought to you by our friends at www.sourcingsage.com.
Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat. (Sun-Tzu) Throughout the years a lot BPM initiatives have appeared, and only some of them successful. One of the main reasons for … read more