In addition to being a business and process analyst I have a mainly technical profile, and sometimes I have to attend meetings where bitter disputes take place about the technical choices in terms of architecture, products, BPMS, document management, portals, … read more

The other day I found an old sketchbook with drawings by me as a kid. Apparently I was drawing processes at the age of 5. They were assembly lines with conveyor belts running from one machine to the next, adding parts to a … read more

The BPM System Architecture is the workhorse of an organization’s BPM vision to fulfill its strategic BPM needs and objectives. This article aims to provide insights into the BPM System Architecture and how it should be devised and evolved to fully … read more

Sometimes we tend to confuse managing business processes with business process management, the latter known universally by BPM. While the first is an activity that supports the smooth execution of processes, their control, including its improvement, the second (BPM), is … read more

Every week a new outsourcing cartoon. This week: Start Swimming. Brought to you by our friends at: www.SourcingSage.com  

In my previous post, I discussed a number of prerequisites before considering an Agile approach in BPM. In the current post, I will go deeper into why and when one would use Agile Development. Why use Agile Development? We do … read more

Fill in the form, push the button and start the job…   Human nature resists change.  Change bothers a lot of people, and they hold on to old ways of doing things.  Some of the largest global brands still go … read more

When you read the title of this blog, you may think I will be talking about something bad. After all, a disruptive user experience (UX) sounds bad at face value. The best UX is when it is seamless and just feels … read more