5 BPM Trends To Watch Right Now
Business Process Management (BPM) has made some waves in recent years. With the growing demand for efficiency and information processing, businesses are pushing themselves to keep up with the immediate needs of growing customer bases. A huge part of ensuring … read more
Infographic: What are the Best Business Processes to Automate
If you think that your business can benefit from Business Process Management but don’t know where to start, this infographic will help you understand which are the best processes to automate using BPM and which ones aren’t. Also, the post BPM explained … read more
5 Things Every Executive Should Do to Build Customer Experiences
There is no substitute for leadership. If executives won’t care about the customers of a company, no one will. And this includes also the self-fallacy of already being customer-centric, since only very few companies really are. So, what are the five key things every executive should do to build customer experiences of a company? Continue reading read more
How to Accelerate Enterprise BPM Projects
BPM holds both a promise and anxiety for the Enterprise. Large companies and public bodies who have not yet migrated to BPM, know that such projects can have a major beneficial impact on their operations and their bottom line. They … read more
Why Selling is Essential for SMEs
To survive, every business needs to generate profits, which ultimately means selling. Companies that are established and have a larger infrastructure can overcome difficult times or decide to focus on areas other than sales. But for Small and Medium Enterprises (SMEs) just … read more
First BPM Implementation: Pick your Battles
How to pick your battle? One of the success factors in a BPM implementation is knowing how to pick which workflow to automate. There are two different views on how to approach this topic: one side likes to tackle the … read more
Enterprise Modeling Space: Perspective on Enterprise Architecture Modeling
Enterprise Architecture Modeling enables both IT and Business people to build blueprints which will provide valuable insights between strategic plans and operational execution. Just as a builder needs a building blueprint to start the construction or to renovate, every organization … read more
Portugal Telecom BPM webinar: slides & recording
We were delighted to be part of the BPMLeader.com webinar with our customers, Portugal Telecom, earlier this week. Gonçalo Mendes, Head of Retail Development & Optimization at Portugal Telecom, shared his BPM story with the audience. One way we can summarize it … read more
Why Case Management is a Digital Business Hotspot
Business is getting…hotter. With the rapid increase in the rate of change, all businesses are scrambling to keep up. The Gartner prescription for success in these volatile times is a phase shift in focus towards Digital Business. Digital Business, in … read more
Partner Value Delivery and its utility to BPM
Extending from my previous post on Filling Process Gaps with BPM, let me share my experience on the Partner Value Delivery Model (PVDM). The model has been developed based on our experience and now is extended to almost all current engagements. … read more
