Estimating the LOE for a BPM Project
One of the most frequent questions I hear is “what is the level of effort for implementing BPM.” It’s a loaded question as level of effort (LOE) depends where you start and end. Looking at the full life-cycle of business process transformation, major steps … read more
Business Process Management
I recently posted a blog stating that ‘Companies don’t buy BPM software; they buy a solution to their problem.’ Peter Schooff then posed the question, ‘What problem does BPM solve?’ The answers were all over the map because of the … read more
Why the People Piece of the Pie Leads to BPM Success and Process Improvement
Software implementation is not the primary yardstick with which to measure BPM success. While technology is no doubt an integral component of BPM, BPM isn’t just about software. At the core, it is an end-to-end management approach that seeks to … read more
Customer Onboarding – Your Most Important, Worst Process?
Improvements to customer onboarding are all the rage these days. Why so? Probably because most organisations do it so badly. Firstly even by it’s name we make the process of becoming a customer sound like something that will require herculean effort … read more
Focus on the Customer
‘Make the customer the hero of your story’ – Ann Handley, Chief Content Officer, Marketing Profs. Have you looked at your business from your customer’s point of view? Do you measure and monitor how well you deliver what your customer … read more
Business Architecture as Value Proposition Enabler
In observing a new business architecture initiative within an organization, we’ll notice that the motivation behind this initiative is typically driven by some issue or a “pain point” identified by the senior management. These “pain points” become apparent after a … read more
“Best practices” – Is That All There is?
Organizations strive for competitive advantage – they seek to build it, preserve it, improve it. All organizations have best practices. They may exist only in the minds of stakeholders, they may be mapped to paper, they may be on-line, or … read more
Manage Your Living Process…
In my last blog, I talked about processes always being in a state of change. Documents that are constantly being changed are referred to as ‘living’ documents. I contend that since processes are constantly being changed that they are ‘living’ … read more
Business Requirements – The End is Nigh
Documenting business requirements is one of those pieces of work that sends a cold shiver down my spine, particularly when preceeded by the word “detailed”. Some of the worst work on the worst projects I’ve ever seen has been achieved primarily due … read more
Process life-cycle 2014
The traditional approach The traditional definition of “process life-cycle” is as follows: “BPM scope covers the whole process life-cycle: process discovery, design, documentation, rollout, execution, measurement, monitoring, analysis and improvement”[1]. According to Wikipedia, the process life-cycle can be presented in … read more
