Why Companies Should Focus On Customer Experience More?
Have you seen companies that are doing quite well currently, but who are not focusing very much on customer experiences? How about your company, is it doing ok, but not focusing much on customers? You might even think that customer … read more
5 Tips for Choosing the Right Process Management Software for Your Business
There are a number of business process management (BPM) software solutions to emerge in the last few years that help businesses automate, measure and improve their overall process management. But how do you know which BPM software is right for … read more
BPM is not a product
From a BPM.com posting… Most BPM products designed to support BPM also include a lot of other capabilities beyond just those the BPM practitioner requires. They generally include a lot of application development and data integration capability. – Business Process … read more
Why Do BPM Projects Fail (and what to do about it)?
Inspired by the tales of Søren Pommer, co-founder of Social BPM provider Gluu, I wanted to take a moment to share my insights into why some BPM programmes are always destined to fail, and what to do about it. In … read more
From a BPM.com posting… BPM is something that you do, not a thing you own or buy. BPM is about improving processes. It presumes the idea that you view business as a set of processes and BPM is the act … read more
Value Chain Models – The BPM Diamond Cut
The present business and IT ecosystem reached a certain level of intelligence that pushes companies and organizations to become true masters of processes in order to make their way to the top. Besides a company’s business strategy and models, the … read more
Process vs Data
Which came first? The chicken or the egg? The process or the data? Peter Schooff’s of BPM.com posed a question ‘process first, then data?’ Someone suggested that you sort out all of your data first and then figure out what … read more
Retail Banking Process Series – # 4 Car Loan Request and Approval
Car loan processes, the third entry to the retail process type series that we are summarizing, preserves many similarities to automated personal loan processes – one will encounter features such as an initial quote generation, credit evaluation and approval sequences. … read more
What is BPM?
There are many definitions of BPM [business process management]. I found an article on BPM.com that does a good job of defining BPM. “BPM is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business … read more
Helping Business Owners Realize the Benefits of BPM
As a BPM professional, you are aware of the benefits that BPM can bring to businesses of all sizes and types. However, many business owners are unaware of what BPM represents, or even that it exists at all. The toughest … read more