Business Process Management (BPM) has made some waves in recent years. With the growing demand for efficiency and information processing, businesses are pushing themselves to keep up with the immediate needs of growing customer bases. A huge part of ensuring that they’re at the top of their game is keeping an eye on the latest trends in BPM technology such as these five groundbreaking trends.
- Adaptable Automation. With the influx of data that businesses are now required to process on a daily basis, time is everything. Workflow software enables processes that were once manual to become machine-operated and quicker, but adaptable automation is even better. Adaptable automation is a faster, more intelligent and flexible option for businesses that need their BPM systems to adapt to changing factors, like in internal operations or customer satisfaction.
- A Rise in Cloud-Based Systems. Cloud technology’s advantages for businesses are undeniable. These systems now provide businesses with far more than unlimited data storage. In the emerging world of BPM, cloud technology enables them to operate various processes faster and with more agility. This streamlines the operation and improves customer service.
- Increased Mobility. Another groundbreaking trend is increasing mobility with business software, and the effects of mobility on BPM are astounding. By allowing more mobile devices to handle various business processes, companies are showing increased productivity rates and are delivering better service to their customers.
There are two main sides to this equation: customers and employees. For customers, mobile technology allows them to interact with companies faster, while benefiting from the increased efficiency that mobile BPM affords the companies in. Employees within a company benefit from greater work flexibility and more efficient data processing in general.
- Shadow IT. Shadow IT is a relatively new concept for BPM. Also known as Business IT, Shadow IT refers to businesses’ reliance on civilian developers and integrators for producing BPM systems or components. “This new approach…introduces the notion of empowering Business IT teams or citizen developers to create applications that meet the needs of the business,” Thomas Stoesser of Software AG says.
- Artificial Intelligence. Although the extent of artificial intelligence’s (AI) potential for business is currently a foggy area, companies are already making leaps in the AI world. The robotic division of AI is taking over in Japan, where robots are now handling front office operations. Yet, there is still concern over the adaptability of robotics and other forms of AI to the unique B2C interactions that would normally require the intelligence of a person. Looking towards the future of BPM, AI will certainly be a major game changer; the question is, “When?
Incorporating BPM innovations into business systems doesn’t have to be complicated. In virtually any case, the more advanced the technology, the simpler a business will run in areas of management, production and customer service. Staying on top of the trends will help businesses navigate the dynamics of technological innovation and use these inventions to their advantage.
Evelyn Hylton has been writing about business topics for many years. She is currently writing on behalf of the business process management experts at TGO Consulting. An avid writer and learner, she loves to use her skills for engaging others in important topics in creative and effective ways. When she is not working, she loves working out, problem-solving, and catching up on Shark Tank. Follow her on Twitter @Evelyn_Hylton