If process excellence is all about customer service, then those customer calls cannot be missed. Irrespective of the size of the company, you’ll receive calls which are in turn your huge business data.

This is a follow up article to my previous post on “Call management, BPM and cloud” in which I had talked about how safe call management ensures  safe business processes.

Talking about the same cloud telephony, today I will introduce you to how Cloud Telephony should matter to a business and how it affects the various business processes within the organization.

Here’s an infographic talking about it! (click to enlarge infographic)

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