Call Management, BPM and Cloud

We all have heard that “change is constant” and for businesses, the word change plays a very important part. A change in Business Process Management can always lead to the betterment of the life of the business. According to a blogpost on BPM Leader about “why every business process should be unique”, businesses are exploring the new sides of technology and companies are shifting their data on Cloud.


cloud-computingThreats of Cloud Computing

Are you enthusiastically planning to move your data to cloud? Let us go through a report presented by CNN and given by Lara Farrar on March 12, 2010, highlighting the threats that are attached with Cloud Computing: “Stormy weather could be on the horizon for cloud computing as security experts warn not enough is being done to make sure one of the hottest IT trends is safe.

These days, industries are shifting their data to cloud, enabling to access their data anywhere and everywhere while eliminating the requirement of building a costly data centre and hiring an IT department. Cloud Computing is ‘on the peak’, but the concern stems from the security of the data on cloud. Users who are connected to the cloud, would want their data to be safe while they save their data on a server. For example, you save your data on Google Drive, but the following questions create sleepless nights for the users:

  1. Where is my data saved?
  2. Who is accessing the server to save my data?
  3. Is that server reliable?

These are some of the questions which doubts the security on cloud.


Cloud Frameworks & Security

Irrespective of the threats which are discovered, the cloud is still being used as storage application for businesses. As we all know, Cloud is just another name for Internet but all internet connections have servers. Therefore, it is important for the businesses to choose the correct server rather than having second thoughts on cloud computing system.

To elucidate the fact, I would like to point to the cloud frameworks like Amazon’s AWS and Google’s cloud framework which have been architectured to stand out amongst the most adaptable and secure distributed computing networks accessible today. It gives a scalable and highly reliable administration that empowers clients to send applications and information rapidly and safely. E.g. according to AWS’ Overview of Security Processes, there are many in-built security features of the server which ensures safety working on cloud. Let us go through its features at a glance and see how it proves to be productive:

1. SHARE WITH CUSTOMERS: A shared responsibility model is employed ensuring reduction of operational burden as the framework controls and manages all the operations that are undertaken from the host OS.

2. STREAMLINE ACCORDING TO REQUIREMENTS: Compliance programs facilitate customers to understand Robust Security Systems which in turn helps to streamline their compliance with industry and government needs for security issues.

3. INFRASTRUCTURE THAT GOES BEYOND SECURITY: The IT infrastructure meets all the IT security standards (SOC2, FISMA, DIACAP, FedRAMP, ISO 27001 etc.). Also, its flexibility ensures customers to deploy solutions to meet industry-specific standards.

4. DOESN’T ALLOW TO SHARE YOUR DATA: Usually, storage devices run out of life after a certain point of time. Some de-commissioning processes are used which stop customer data from getting exposed. One such technique is DoD 5220.22M or NIST 800-88 to destroy data as a part of this process.

5. GUIDING YOUR NETWORK SECURITY: Network devices such as Firewall are in place to monitor and control communications on external boundaries. These boundary gadgets utilize guideline sets, access control lists (ACL), and setups to enforce the stream of data to particular data framework administrations. In addition, limited access points are created on the cloud to allow comprehensive monitoring. These access points are known as API endpoints which ensures secure HTTPS access.


Call Management & Cloud

Such security features ensure that it is the server that has to be strong to make the whole process of Cloud Computing safe. There are various applications such as Google Drive, Call Management Systems etc. which are being implemented on cloud. “Call Management” is the new boom in the market and a lot of SMEs are adopting this to cut down costs, ensuring smooth communication processes. Products like MyOperatorCODAC etc. are part of this call management system and are working on a reliable, secure cloud infrastructure while delivering safe and smart call management administration.


BPM & Cloud

Further, businesses are adopting the structure of Cloud Computing technologies for various business processes. But the success of your business can be achieved only through safe Business Process Management. Always look for establishing a system which adheres to the following best practices:

1. Earning Customer Confidence: Customers generally want their information processes to be secure. Therefore, any loophole on your side can lead to the downfall of your customers trust. Therefore, businesses using the services of Cloud Computing should always opt for cloud computing systems which ensures safe storage of data and winning the trusts of the consumers.

2. Ensuring more profit in the business: A business can only think of earning profits when all its processes are in proper place. Securing customer data will win the confidence of the customers which in turn will drive more customers to do business and result in earning more profit.

3. Securing Business Communications: A business needs to be really careful about the communication taking place externally and internally. A safe Cloud Computing system can act as a shield for protecting business communication and make it future proof.
Businesses take up multiple approaches to make their business processes smooth.

But, proper Business Process Management is void if the right practices for securing business data isn’t chosen logically.


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By Arundhuti Roy @ MyOperator | September 23, 2014

2 Responses to Call Management, BPM and Cloud

  1. Pingback: › 5 reasons why business on cloud is an awesome decision

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