Over the years, I have spoken with many companies implementing BPM solutions. I asked them what contributed to their success. What follows is a list of things that worked for them:
Champion– Identify a champion for this project. The champion doesn’t have to be a VP level person, but should be well respected around the company. That person will be the internal sales person for the project.
Project Manager– A good project manager can make this project so much easier. A bad project manager can lead the project to failure.
Cross Functional Team– Gather a group that can help with the design of the solution and will have some ownership in the result. If there is a person in your company that tends to be negative, get them involved as well. One person with a bad attitude can kill projects like this.
Manage Change – People hate change. Make this as easy as possible for employees and have the Champion persuade them that the change will be good for them too.
Culture – Take into account the culture of the company. Changing the culture may just be too big a project to take on and may not be necessary.
Corporate Politics– Understand the politics of your company and work within its constraints if at all possible.
Management Support– It is always easier with management support. Work with the champion to garner management support.
Define Success – Start with a goal in mind. If at all possible, find a measurable metric so that it is easy to see if the project is successful. Start with a smaller, visible process to prove success. The company will be able to see the success and will be more favorable to moving on to the next process (s).
Go for it!
What have you seen with your BPM project?