Must-Have Roles in BPM for the Interaction between IT and Business

Everybody who has worked with Business Process Management will have heard and used Process Owners as an integrated part of  Business Process Management, but probably only very few will have heard of a not very often used role: IT Process Owner. In my opinion it is one of the most important roles together with the proces owner. In the perfect Business Process Management initiative, IT and Business are working closely together – using IT and innovation to optimize the Business. It is possible to do so – but it isn’t easy! Often there is a war raging between Business and IT – Business Process Management can stop the war – and start the innovation. But be aware – there are more roles when launching a Business Process Management initiative:   Business Roles:

  • Business Process Owner
  • Head of Business Process Organization
  • Business Process Analyst
  • Business Process Consultant – central
  •  Head of decentralized process organization
  • Business Process Consultant

IT – roles:

  • IT Process Owner
  • Head of  IT program office
  • IT/BPMS architect: Operates the Business Process Management tool
  • IT Consultant

Do you have all of the above roles – and are there more roles? If you have defined and uses the role Business Process Owner together with IT Process Owner – you can be proud of your organization. If that is not the case, you’d better start finding the people to fill in these roles…..

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By Anders Bang Christoffersen @ Process Wizard | November 7, 2012

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