The last blog contained a URL for SAP best practice processes – but the first answer isn´t always the best. Often it is better to see different approaches to the problem.
SAP showed us processes all the way down at the Event-driven Process Chain (EPC) level. Which is fine for a normal user perspective or IT project manager – but if you´re perspective is to link strategy to operations another approach is also out there. And it is also free of charge.
It has actually been out there for some years now:
In 1992, more than 80 organizations from around the world came together to create the Process Classification Framework (PCF). In 2008, APQC and IBM worked together to enhance the cross-industry PCF and to develop a number of industry-specific process classification frameworks.
The above means that even though you think your line of business is “so special”, someone somewhere have made a Process Classification Framework. This can be used as a starting point for your process work.
The processes for cross-industry can be found
But it doesn´t stop there – APQC also delivers KPI measurement which can be linked to the processes from the framework. These KPIs can be used together with your Business Intelligence (BI) solution; then you will have a world class solution. When you have done this, it is possible to compare to other businesses, and are you worldclass compared to others!
Or perhaps just average? 🙁
Either way what the numbers show – you now have a chance to improve and measure year-by-year.