Asking the Right BPM Project Questions

From an article by  Janne Ohtonen @ Business Coach published on August 9, 2012 on BPM Leader:

Starting a business process management project and choosing the right BPMS system can be a quite tricky thing to do, especially if your organization does not have experience on it. There are several ways to start BPM projects and there are many methods available to choose from.

Here are some questions that you can ask when thinking about starting a BPM project:

  • Your process should be some part of producing successful customer outcomes.
  • What process is at hand and what does it achieve?
  • How does the process currently work?
  • Who are the participants in the process and what are their roles?
  • Which business units participate in the process?
  • What will be the value of the process to customers in future?
  • Where does the process start and end?
  • What information flows from one person to another?
  • Which internal and external systems will this process interact with?
  • Are there any business rules associated with the process?
  • What are your reporting requirements?
  • What are your implementation time lines and constraints?
  • Who will sign off the requirements and final production for this process?

BPM is not one-off project, it is on-going, iterative process where you improve your business continuously.


My Thoughts…

I think Janne put together a very good list.

This is the information that needs to be gathered in the ‘analysis’ portion of the project.  If you have all of these questions answered, you ought to be able to ‘design’ a good solution.  By good, I mean an initial process that helps your company arrive at successful customer outcomes.  After you use it for a while you can begin making it better.

As Janne said, BPM is not a one-off project – BPM is about continuous process improvement.

This list is a great place to start and now is a good time to start.


Your Thoughts…

That is just my opinion and I could be wrong.


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By Scott Cleveland @ Cleveland Consulting | August 30, 2012

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