Leaders who successfully transform businesses do eight things right (and they do them in the right order).
John P. Kotter
“Ohh no, not change management – it’s something for the IT guys. It is not necessary when implementing Business Process Management. We’ll just draw the processes and publish them…”
You couldn’t be more wrong; change management must be an integral part of launching Business Process Management projects. Launching a Business Process Management project is one of the largest transformations you can do as a manager.
Have you launched a BPM project – how many of the below mentioned have you remembered:
- Establish a sense of urgency
- Form a powerful guiding coalition
- Create a vision
- Communicate the vision
- Empower others to act on the vision
- Plan for and create short term wins
- Consolidate improvements and produce more change
- Institutionalize new approaches
Have you performed 40 %, 50 %, 60 % or 80 % of the above? Than you have probably failed or been lucky if you have been successful. This is not just a casual blogger that writes this, but a leading transformation expert that states this – John P. Kotter in his article called: Leading Change – Why Transformation Efforts Fail, which can be found at www.hbrreprints.org
Have I tried to fail in change management – I most certainly have – but I have learned by the experience: The article by John P. Kotter now hangs in my office in poster size – even though the poster hangs and tries to remember of what to do I’ll probably fail again.
But I’m only human, using BPM to find and eliminate the failures.