Outsourcing Cartoon of the Week: Empowerment

By Matthew Heffron @ Sourcing Sage | May 25, 2012

Every week a new outsourcing cartoon. This week: Empowerment.

This one I owe to Kate Nasser’s excellent blog post about treating your service reps like ADULTS. It inspired some personal re-thinking around the measurement/empowerment balance and a bit of humor as well.

Outsourcing cartoon - Empowerment - BPM Leader

 

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By Matthew Heffron @ Sourcing Sage | May 25, 2012

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