Outsourcing Cartoon of the Week: Handle Time

By Matthew Heffron @ Sourcing Sage | May 11, 2012

Every week a new outsourcing cartoon. This week: Handle Time.

An over-emphasis on metrics vs. customer experience can bring undesireable results as illustrated here. The proper balance between efficiency and CSAT is a difficult one to find and what separates quality delivery and leadership from the rest.

Outsourcing Cartoon - Handle Time - BPM Leader

 

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By Matthew Heffron @ Sourcing Sage | May 11, 2012

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