Portugal Telecom’s MEO mobile phone stores serve customers across Portugal.
In the past, PT’s staff lacked a good workflow system, which led to longer wait times, non-standardized work practices and too much back office involvement. PT decided to create a BPM solution which would transform its Customer Service, integrate with existing systems and reduce back office overhead.
In this webinar, we’ll take an in depth look at this solution. Register now to find out how BPM technology helped Portugal Telecom to successfully implement this project fast and save €240,000 per year!
Date: June 30, 2015
Time: 2 – 2.45 PM CET
Presenter: Gonçalo Mendes
Who should attend:
Workflow Experts, Business Process Professionals, Technology Consultants, CIOs, Business Analysts, Enterprise Architects and COOs.
About the presenter
Gonçalo Mendes is Head of the Excellence Unit at Portugal Telecom (PT). He has many years of working experience in the Telecom sector with extensive know-how on implementation of new ways-of-working in retail environments.
Interested? Then register now for this free webinar!