Process Revolution (video blog)

By Craig Reid @ The Process Ninja | October 15, 2014

Process Revolution…   I gave a presentation about this topic at the Building Business Capability event in Sydney, which was recorded in this video. The video explains  about The Process Revolution – and why corporates need process improvement now, more … read more

Advice to Organizations: Monitor Your Processes!

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By Adeel Javed @ | October 13, 2014

Process discovery and automation are first steps towards a continuous journey of improvement. Beginning this journey is important for any organization, staying on the right path and knowing what the journey is all about is even more important. So how do you … read more

Business Process or Customer Journey?

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By Scott Cleveland @ Cleveland Consulting | October 8, 2014

Wikipedia describes a business process as a collection of related, structured activities or tasks that produce a specific service or product. It can often be visualized with a flowchart as a sequence of activities with interleaving decision points with relevance rules based on data in … read more

Advice to Organizations: Know Your Processes

By Adeel Javed @ | October 6, 2014

Question: “Why should we spend time and money to model our processes? If it ain’t broke don’t fix it!” These are some of the questions and comments that we as Process Analysts get to hear a lot. The answer is very … read more

How to Cope with Resistance to BPM Projects

By Yogesh Kondaskar @ SimplyBPM | October 2, 2014

I still remember we were doing this Windows NT platform migration (from Windows 3.1) project for a financial company in San Francisco. As a part of the migrating some call center/CRM applications were being rewritten from Desktop app to web … read more

Advice to BPM CoE: Chop into Phases & Apply Continuous Improvement

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By Adeel Javed @ | September 30, 2014

Continuous improvement is one of the most talked about phrases in the world of BPM, yet it is the most ignored idea when it comes to implementation. Continuous improvement prefers smaller bangs over a big bang or quick wins over … read more

Business Process is Dead: Long Live Customer Journeys!

By Russ Boreham @ T-Impact Limited | September 26, 2014

Over the past year it has become increasingly noticeable that organisations no longer wish to talk about Business Process. It’s too inward focused, too biased toward internal activities and too reliant on driving operational efficiency with little regard for customer … read more

Process Improvement Process

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By Scott Cleveland @ Cleveland Consulting | September 24, 2014

The benefits of business process management There are many benefits to managing your business processes.  The benefits may differ from company to company, but they are very real. The University of San Francisco posted a blog that identifies some important … read more

Call Management, BPM and Cloud

By Arundhuti Roy @ MyOperator | September 23, 2014

We all have heard that “change is constant” and for businesses, the word change plays a very important part. A change in Business Process Management can always lead to the betterment of the life of the business. According to a … read more

Evolving Business Processes and Workflow Software Flexibility

By Maricel Rivera @ Comindware | September 22, 2014

Businesses and their processes continually evolve, and it’s a shame when the tools and applications they’ve invested heavily in can’t evolve along with them. Most workflow software have standard frameworks that managers can tweak here and there to align with … read more