BPM Strategy

BPM Strategy
By Scott Cleveland @ Cleveland Consulting | December 9, 2014

One of the questions respondents were asked in PEX Network’s July 2014 survey was how would they define the purpose of the process excellence at their company. There were many answers, a few follow: To continually improve the current processes … read more

BPM is a Discipline…

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By Scott Cleveland @ Cleveland Consulting | November 27, 2014

BPM is a discipline. It is something that you do. It is not a product. Fujitsu put together a poster on Business Process Management.  In it, they say ‘BPM Business Process Management is a discipline involving any combination of modeling, … read more

BPM and Process Optimization: Don’t Fall into these Potholes along the Way

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By Miguel Valdés Faura @ Bonitasoft | November 25, 2014

Business process optimization always links back to the heart of your business. It helps a business reach its goals and fulfill its mission more effectively and more efficiently: your customers get better products, delivered faster and at competitive cost. Optimized … read more

BPM is about Cost Savings…

bpm - cost savings - process
By Scott Cleveland @ Cleveland Consulting | November 18, 2014

…Or is it? From BPM.com – This week at AppianWorld… One of the first sessions was by CME Group, the world’s largest derivatives market place who manages more than “$1 Quadrillion” in annual transaction volume… CME runs its business on BPM. To … read more

Infographic: How to Measure Business Processes with Cloud Telephony

bpm - cloud telephony - process
By Arundhuti Roy @ MyOperator | November 13, 2014

If process excellence is all about customer service, then those customer calls cannot be missed. Irrespective of the size of the company, you’ll receive calls which are in turn your huge business data. This is a follow up article to … read more

Monitor Your Processes

Monitor processes - BPM Leader
By Scott Cleveland @ Cleveland Consulting | November 11, 2014

“At the time of designing (and probably automation) process might look good and complete without issues. In reality some new issues, bottlenecks and/or opportunities might arise. You will not be able to resolve them or take advantage of opportunities unless … read more

BPM Failures

BPM Fail
By Scott Cleveland @ Cleveland Consulting | November 4, 2014

Rainer Ribback recently posted 5 reasons that BPM projects fail. All functions – no metrics Include the business and mean it Scope Missed adoption planning The ambiguous roadmap   I will add my views on a few of these: Metrics … read more

Make your BPM Initiative a Success!

bpm-success
By Raghavendra Singh @ Intellileap | October 29, 2014

The key elements for any business are: man, material, machine and money. But how do we make these elements more efficient and keep them intact to achieve desire goals? The business goals might be increasing productivity, reducing cost, increasing profitability, … read more

Justifying Your BPM Expenditures

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By Scott Cleveland @ Cleveland Consulting | October 27, 2014

Your BPM project must justify its price either by cutting costs or increasing revenue. This is about your return on investment (ROI).  If the ROI isn’t there, then you won’t get funding for another project.   Cutting Costs On any … read more

6 Sigma and BPM

bpm-six-sigma
By Kay Winkler @ NSI Soluciones | October 23, 2014

Due to the intrinsic role that BPM plays as a methodology for many companies, BPM is the key success factor to achieve continued improvement of mission critical processes that cover the entire organization. It naturally is also highly susceptible to be … read more