3 Reasons why Customer Complaints are Your Friends

complaints

We like to see customer complaints as our enemies when in fact they should be our friends. Of course in an ideal world you would not receive any complaints, but until then it is wise to learn from the customers. As they say, what does not kill you, makes you stronger. That is if you learn from all experiences. Continue reading read more

Fraunhofer Institute about BPM Suites (interview)

BPM Suites Analysis
By Jolanta Pilecka @ Bizagi | February 19, 2015

It has been just under 70 days since the Fraunhofer IESE’s BPM Analysis 2014 results were revealed, and we caught up with Dr Sebastian Adam – Head of Business Process Management Study at the Institute – for a few questions: JP: What was … read more

Driving Operational and Strategic Changes based on Customer Feedback

feedback and BPM

This article will discuss how you can drive operational and strategic changes based on the voice of the customer and link customer feedback more deeply into your organization to optimize work practices, processes, systems and so on. Based on this … read more

Why take on BPM?

Why take on BPM
By Scott Cleveland @ Cleveland Consulting | February 13, 2015

The benefits of managing your business processes can be enormous…   Managing Change Whether you like it or not, change happens… Typically, we will respond to the change by taking some action.  It is very easy to take the wrong … read more

Business Process Improvement using Internet of Things (Part 2)

IoT2
By Adeel Javed @ AdeelJaved.com | February 11, 2015

Business process improvement directly correlates to improved resource utilization. In this second post of the series we are going to look at how Waste Management industry is leveraging (or can leverage) Internet of Things (IoT) to improve their business processes. These improvements can increase … read more

Where do we go from here with BPM?

trends and steps in BPM
By Karl Walter Keirstead @ Civerex | February 9, 2015

I recently participated in a ABPMP LinkedIn group discussion “What do you think are the most demanded BPM services (for 2015 and beyond)?”   We started off listing the “services” as “discovery, mapping, modeling, analysis, improvement, automation, discovery”. From my … read more

Business Process Improvement using Internet of Things (Part 1)

Internet of things - iot
By Adeel Javed @ AdeelJaved.com | December 23, 2014

Business process improvement directly correlates to increase in customer satisfaction. In this series of articles we are going to look at how different industries are leveraging (or can leverage) Internet of Things (IoT) to improve their business processes. These improvements can increase … read more

Decisions, decisions, decisions…

decisions
By Karl Walter Keirstead @ Civerex | December 18, 2014

One of the main benefits of BPM is its potential to provide background real-time decision support at steps along “best practices” process template  instances. Prerequisites to providing functional unit end users with real-time decision-support include: Ability to roll out compiled … read more

BPM Strategy

BPM Strategy
By Scott Cleveland @ Cleveland Consulting | December 9, 2014

One of the questions respondents were asked in PEX Network’s July 2014 survey was how would they define the purpose of the process excellence at their company. There were many answers, a few follow: To continually improve the current processes … read more

BPM is a Discipline…

Schermafbeelding 2014-11-24 om 21.43.24
By Scott Cleveland @ Cleveland Consulting | November 27, 2014

BPM is a discipline. It is something that you do. It is not a product. Fujitsu put together a poster on Business Process Management.  In it, they say ‘BPM Business Process Management is a discipline involving any combination of modeling, … read more