What Matters for Customers in Grocery Stores


We all love shopping. Some more than others. But all of us need to engage with grocery stores if we want to eat at home. So, what does matter for us as customers of Grocery stores? This article looks into key drivers of store choices people make. There are five key factors that make us choose the store we want to go in. Read further to know what they are and how to apply them into your business! Continue reading read more

What will grow from a BPM system?

tree - BPM Leader
By Michal Rykiert @ WEBCON | March 5, 2015

Whether the vision of a tree, on which apples, pears and cherries grow simultaneously would not be a dream come true for farmers? I guess so, but as for now, genetics does not extend that far. Meanwhile, in IT, systems … read more

BPM & Daniel Kahneman’s Research on Prospect Theory

By Eli Stutz @ PNMsoft | March 4, 2015

I’m sure some of you are familiar with Prospect Theory by the Nobel Prize winner Daniel Kahneman and the profound implications of his work on economics. Prospect Theory is a behavioural economic theory that describes the way people choose between … read more

Why time is our most valuable resource

By Max Tsypliaev @ Comindware Inc. | March 3, 2015

According to most approaches to management, time is just one of the resources, along with stable funding, strong team, necessary equipment, and so on. Of course, all resources are important. The fundamental question is what is the most important resource. … read more

Enterprise Modeling Space

By Arun Kumar Asokan @ Infosys ltd. | February 26, 2015

The Enterprise Modeling Space is a doorway to update and extract abstract enterprise models. It consists of any artifacts i.e Models, Artifacts or Matrix, which can abstract organizational information that can be communicated to wider audience. Even though most of … read more

3 Reasons why Customer Complaints are Your Friends


We like to see customer complaints as our enemies when in fact they should be our friends. Of course in an ideal world you would not receive any complaints, but until then it is wise to learn from the customers. As they say, what does not kill you, makes you stronger. That is if you learn from all experiences. Continue reading read more

Fraunhofer Institute about BPM Suites (interview)

BPM Suites Analysis
By Jolanta Pilecka @ Bizagi | February 19, 2015

It has been just under 70 days since the Fraunhofer IESE’s BPM Analysis 2014 results were revealed, and we caught up with Dr Sebastian Adam – Head of Business Process Management Study at the Institute – for a few questions: JP: What was … read more

Driving Operational and Strategic Changes based on Customer Feedback

feedback and BPM

This article will discuss how you can drive operational and strategic changes based on the voice of the customer and link customer feedback more deeply into your organization to optimize work practices, processes, systems and so on. Based on this … read more

Why take on BPM?

Why take on BPM
By Scott Cleveland @ Cleveland Consulting | February 13, 2015

The benefits of managing your business processes can be enormous…   Managing Change Whether you like it or not, change happens… Typically, we will respond to the change by taking some action.  It is very easy to take the wrong … read more

Business Process Improvement using Internet of Things (Part 2)

By Adeel Javed @ AdeelJaved.com | February 11, 2015

Business process improvement directly correlates to improved resource utilization. In this second post of the series we are going to look at how Waste Management industry is leveraging (or can leverage) Internet of Things (IoT) to improve their business processes. These improvements can increase … read more