Build your BPM Strategy, or Fail

BPM Strategy

  Linking strategy to operations – impossible…   The most important abstract in this blog is; Don´t buy a Business Process Management system before you have a strategy for the long run! And I am seriously… An approach without a … read more

Business opposite to Technology?

opposite - BPM Leader
By Alberto del Rio @ Decide Soluciones | March 7, 2012

In addition to being a business and process analyst I have a mainly technical profile, and sometimes I have to attend meetings where bitter disputes take place about the technical choices in terms of architecture, products, BPMS, document management, portals, … read more

Learning Process: Drawing, Playing, Grieving?

Learning process - BPM Leader
By Marc Mathot @ KPN Consulting | March 7, 2012

The other day I found an old sketchbook with drawings by me as a kid. Apparently I was drawing processes at the age of 5. They were assembly lines with conveyor belts running from one machine to the next, adding parts to a … read more

BPM System Architecture

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By Prasanna Selvaraj @ Mindtree | March 6, 2012

The BPM System Architecture is the workhorse of an organization’s BPM vision to fulfill its strategic BPM needs and objectives. This article aims to provide insights into the BPM System Architecture and how it should be devised and evolved to fully … read more

It’s not the same: Managing Business Processes and Business Process Management

bpm or mbp - BPM Leader
By Raul Gualberto Tinoco @ Sopra Group | March 5, 2012

Sometimes we tend to confuse managing business processes with business process management, the latter known universally by BPM. While the first is an activity that supports the smooth execution of processes, their control, including its improvement, the second (BPM), is … read more

Outsourcing Cartoon of the Week: Start Swimming

pencil - BPM Leader
By Matthew Heffron @ Sourcing Sage | March 2, 2012

Every week a new outsourcing cartoon. This week: Start Swimming. Brought to you by our friends at: www.SourcingSage.com  

Is Agile Software Development working in BPM? (part 2)

Agile pill - BPM Leader
By Jerome Pearce @ Process Mapping | March 1, 2012

In my previous post, I discussed a number of prerequisites before considering an Agile approach in BPM. In the current post, I will go deeper into why and when one would use Agile Development. Why use Agile Development? We do … read more

Virtual Job Bags in BPM Workflows

job-bagging-bpm-leader
By Murray Oles @ Chalex | March 1, 2012

Fill in the form, push the button and start the job…   Human nature resists change.  Change bothers a lot of people, and they hold on to old ways of doing things.  Some of the largest global brands still go … read more

Disruptive User Experience: Being a BPM Thought Leader (part 1)

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By Baruch Sachs @ Pegasystems | February 29, 2012

When you read the title of this blog, you may think I will be talking about something bad. After all, a disruptive user experience (UX) sounds bad at face value. The best UX is when it is seamless and just feels … read more

Does More Customer Interaction Lead to Better Experience?

Customer centric - BPM Leader

Discussion about good and especially bad customer service experiences is favorite topic of many coffee table conversations. These customer interactions can be called also as moments of truth (read more about them from Jan Carlzon‘s book titled “Moments of Truth”). … read more