Customer Centricity, Zen and Business Processes

customers and BPM
By Steve Towers @ BP Group | April 18, 2012

Synopsis In Part 1, 2 & 3 of this six part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approaches to business is about as useful as a steam engine in getting to the moon. … read more

Integrating BPM with Six Sigma DMAIC

process-flow
By John Parker @ Enfocus Solutions Inc. | April 17, 2012

Many businesses were hit hard by the recent recession, but a positive aspect of the economic downturn is that it required many companies to examine their processes to identify and eliminate previously unknown waste and inefficiencies . Numerous organizations turned … read more

Is there YET a universal definition of BPM?

definition of BPM
By Nischala @ Wipro | April 16, 2012

BPM as a concept has been around for decades now… Simply because business process are integral for any organization to exist, and organizations have been around from time immemorial. Along the way, more structured approaches have emerged to define and implement business … read more

Outsourcing Cartoon of the Week: The Deal

BPM Leader - pencil
By Matthew Heffron @ Sourcing Sage | April 13, 2012

Every week a new outsourcing cartoon. This week: The Deal.     Brought to you by our friends at: www.SourcingSage.com  

Zen and the Art of Process Management

Zen-BPM-BPMLeader
By Steve Towers @ BP Group | April 12, 2012

Synopsis In Part One & Two of this six part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In … read more

Lean: the bigger picture

lean-150x150-bpmleader
By Gerrit ten Haaken @ Paradime BV | April 11, 2012

“BPM is a fantastic basis for business optimization and improvement”. Right now I am involved in a Lean program that helps the organization to be more customer focused and improve operational excellence. As said before, BPM focusses on the business … read more

10 Golden Rules for Management and BPM

Rules - BPM Leader

The following factors are related to management and leadership perspective in Business Process Management (BPM). You can read this list through and think about how these matters are set up in your organization. Managers place confidence between supervisors and their … read more

BPM and Managed Change

BPM and Managed Change
By Murray Oles @ Chalex | April 9, 2012

BPM from the bottom up or the top down?  Why do BPM projects fail and what are the keys to success? Introducing a process change is hard enough under any circumstance.  People resist change. The inertia of the status quo … read more

Outsourcing Cartoon of the Week: Rebranding

pencil - BPM Leader
By Matthew Heffron @ Sourcing Sage | April 6, 2012

Every week a new outsourcing cartoon. This week: Rebranding.     Brought to you by our friends at: www.SourcingSage.com  

From the Enterprise Perspective: BPM in the Cloud

BPM in the Cloud
By Saravanan Balaraj @ Infosys Ltd. | April 5, 2012

Every now and then we come across differentiating new technology which creates significant hype and reshapes the technological and business world. It changes the way the business operates and facilitates enterprise to achieve competitive advantage. Cloud is one such technology … read more