Enterprise Modeling Space: Thoughts on Software Implementation

By Arun Kumar Asokan @ Infosys ltd. | May 28, 2015

If you have been part of a software development work and have developed some kind of flows, Process Models (in BPMN), Entity Relationship Diagrams (ERD), or drawn any UML diagrams in Visio or any other tool; then you have actually … read more

Filling process gaps with BPM

By Ashish Yadav @ Infosys | May 26, 2015

It’s an interesting topic and close to my heart. Not because I am writing it, but because I have seen and experienced it first-hand. By writing this blog, even if one person benefits from it, I would feel that objective of … read more

Take time to smell the roses

By Karl Walter Keirstead @ Civerex | May 21, 2015

Every once in a while it’s good to sit back and take a look at the big picture.What are the origins of BPM?  What is the contribution of BPM in 2015 to “business management”? Here is a quick overview of … read more

3 Principles That Turn Mediocre Customer Experiences Into Remarkable Ones


When you think about remarkable customer experiences, what kind of companies come into your mind? The ones that create remarkable experiences or the ones that are mediocre? I bet the remarkable ones! So, how do you turn mediocre experiences into remarkable? Read this article for 3 key principles. Continue reading read more

Enterprise Modeling Space: Business Transformations

transformation - bpm leader
By Arun Kumar Asokan @ Infosys ltd. | April 27, 2015

A fundamental change in business operations of a firm – in order to improve its performance – can be termed as a Business Transformation. This blog discusses just two such Business Transformation scenarios where enterprise modeling can play the role … read more

Can you use Agile and BPM together to solve business issues?

Agile pill - BPM Leader
By Jeff Shuey @ K2 | April 7, 2015

The perfect business process management system (BPMS) hasn’t been invented. Perhaps it never will be. However, that hasn’t stopped countless attempts to create the next wave of BPMS solutions. One of the approaches getting attention today is the combination of … read more

Methodologies for Identifying Business Processes

By Eli Stutz @ PNMsoft | April 2, 2015

Your organization is brimming with processes that occur every day. Some of these processes work well and others are plagued by inefficiency. Some are quick and are accomplished without thought, others are long term and involve many people, and may be … read more

Messy processes – Messy customer experiences?

messy process office

Yeah, I am sure you have heard it at least once in your life: “Sorry, it is against our policy”. Lately I have head too many times “It is against regulations”. How is it against regulations when others are doing it? Nah, it is just a easy escape from offering bad customer experiences. How many companies actually mix bad internal processes with regulations? Quite many it seems! Continue reading read more

Enterprise Modeling Space: Process Excellence Organization Setup

COE - BPM Leader
By Arun Kumar Asokan @ Infosys ltd. | March 23, 2015

Any organization who has reached a certain process maturity level or planning to improve their operational efficiency will certainly look for a BPM CoE setup. Management gurus have always stressed the importance of Enterprise Modeling during BPM CoE  setup and … read more

The Importance of Communication for Success with BPM

By Kay Winkler @ NSI Soluciones | March 18, 2015

Defining BPM as a methodology and BPMS as a logical subset of such, the current challenges for successful BPM implementations that have been outlined by the researchers of BPTrends and MWD Advisors seem even more pressing but also possible to … read more