Broken Social Scene – Social BPM and Social CRM

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By Peter Whibley @ Kofax | May 3, 2012

Just like when Homer designed a new car for his brother that included shag carpeting, three horns and bubble domes, BPM and CRM applications are in danger of trying to become all things to all men. Social is the latest … read more

10 Steps to Achieve “Outside-In” Capability

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By Steve Towers @ BP Group | May 2, 2012

Synopsis In the previous articles we have reviewed the global business transformation underway and how Advanced BPM is helping notable organizations assert their leadership. In this final article we’ll look at the ingredients of success and ten best practice ‘how … read more

Does Your Business Have IT?

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By Kevin Feldhus @ Perficient Inc. | May 1, 2012

Do you have IT? She has IT and he has IT and they have IT, but that guy over there does not have IT. In businesses, some businesses have IT and other businesses say “Shhhhhhhhhhhh”, we don’t have IT. So … read more

How many business analysts does it take . . . ?

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By John Morris @ Business Decision Models | April 30, 2012

Some of my best friends are BPM-istas!  And evangelists-of-BPM as the second coming of application development.  I say bravo!  But then I have a few questions, such as . . .   1.       How many managers does it take to … read more

Outsourcing Cartoon of the Week: Procuremental

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By Matthew Heffron @ Sourcing Sage | April 27, 2012

Every week a new outsourcing cartoon. This week: Procuremental. The basic idea for this one was contributed by one of our business development field veterans. Surely he simply has a vivid imagination because this could NEVER happen in real life. … read more

Customer On Boarding (CoB) Framework

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By Pritiman Panda @ HCL Technologies | April 26, 2012

Customer Pain Points Opening a new account should actually be a quick and a painless experience. A lengthy, inefficient account opening procedure often frustrates customers and results in high abandonment and attrition rates.   An Analogy Before we deep dive … read more

Taking the Process to the Next Level

BPM Leader
By Steve Towers @ BP Group | April 25, 2012

Synopsis In the previous articles [1, 2, 3 and 4] we have reviewed the global business transformation underway and how Advanced BPM is helping notable organizations assert their leadership. In this and the upcoming articles we’ll look at the ingredients … read more

Changing Processes in Big Organizations

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I have heard some representatives of big companies saying that it is easy to change small companies, but changing a big one is difficult to do. Still there are several big companies like Best Buy, Apple, Microsoft, Google and IBM … read more

BPM and Social Media – Harnessing the Many Opportunities

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By Nischala @ Wipro | April 23, 2012

Social Media in 2012 is ubiquitous.  Irrespective of whether you are an individual or an enterprise – using it for fun or business – there is awareness on social media from almost every corner of the globe. What varies in … read more

Outsourcing Cartoon of the Week: The Interview

BPM Leader - pencil
By Matthew Heffron @ Sourcing Sage | April 20, 2012

Every week a new outsourcing cartoon. This week: The Interview. This one was excerpted from an actual job description I read on LinkedIn. I continue to be astonished that people can speak spontaneously like that and furthermore that anybody actually … read more