Is there a REAL VALUE in BPM Certifications?

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By Nischala @ Wipro | May 16, 2012

Over the recent past, one interesting trend that I have observed is the increased focus on BPM Certifications from all perspectives: Customers implementing BPM solutions ask for BPM certified consultants / practitioners; Product vendors are bringing out different levels of … read more

Disruptive User Experience: Being a BPM Thought Leader (part 2)

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By Baruch Sachs @ Pegasystems | May 15, 2012

“The conscious purpose of science is control of nature; its unconscious effect is disruption and chaos.”  – William Irwin Thompson. As promised, Part 2 of this article is meant to discuss several strategies about how to effectively manage disruption when … read more

Does BPM mean Automation?

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For some time, as consulting professionals we live under the aegis of the “alphabet soup” and acronyms, which often leads to an erroneous understanding of concepts. BPM: a management methodology, and does not imply in any way, as “sine qua … read more

Outsourcing Cartoon of the Week: Handle Time

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By Matthew Heffron @ Sourcing Sage | May 11, 2012

Every week a new outsourcing cartoon. This week: Handle Time. An over-emphasis on metrics vs. customer experience can bring undesireable results as illustrated here. The proper balance between efficiency and CSAT is a difficult one to find and what separates … read more

Don’t Stop Believing In BPM

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By Kevin Feldhus @ Perficient Inc. | May 10, 2012

I think I may have finally figured something out, why it is so hard to get businesses to buy-into BPM. To me it makes complete sense to use a BPM approach to define a business problem, document and learn from … read more

Center of Excellence or Center of Difference ?

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By Pritiman Panda @ HCL Technologies | May 9, 2012

The word Center of Excellence (CoE) has been prevalent in the IT arena for a long time. There have been many CoE success stories and organizations are still singing the song of its glory! It has just become like a common member in the family … read more

Effective Change Strategies to Support BPM

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Change strategies are not a new discussion topic, but still they keep people talking about what are the most effective change strategies available and how are they best deployed.  Thurley and Wirdenius identified some key advantages and disadvantages of change … read more

Having a Business Processes Office: Is It a Decisive Factor?

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An essential element, especially in medium and large organizations, is the Business Processes Office (BPO). So what is a Business Processes Office ? What is its role? What advantages does it offer? The Business Processes Office is the organizational unit … read more

Outsourcing Cartoon of the Week: Compliance

BPM Leader - pencil
By Matthew Heffron @ Sourcing Sage | May 4, 2012

Every week a new outsourcing cartoon. This week: Compliance. Well, no particular revelation on this one excepting an observation of the human tendency to shoot the messenger. This cartoon is not based on direct experience in anything under my control, … read more

Broken Social Scene – Social BPM and Social CRM

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By Peter Whibley @ Kofax | May 3, 2012

Just like when Homer designed a new car for his brother that included shag carpeting, three horns and bubble domes, BPM and CRM applications are in danger of trying to become all things to all men. Social is the latest … read more