Why RASCI Is Important For BPM Projects

sun-tzu-bpm-leader

If words of command are not clear and distinct, if orders are not thoroughly understood, the general is to blame. But if his orders are clear, and the soldiers nevertheless disobey, then it is the fault of their officers. [SUN … read more

Do Social and Mobile need Strong Processes?

Social Media and BPM
By Craig Leppan @ Ovations Group | June 26, 2012

While we will all agree that Social and Mobile customer engagements are all the rage, I would argue that few of these are integrated onto the processes that matter to the customer experience they are supposed to enhance. Many of … read more

TLA and BPM: How Three-Letter Acronyms Pose Risk of Failure

tla
By Kevin Feldhus @ Perficient Inc. | June 25, 2012

Recently, I attended a company conference where the discussion topics ranged from new technologies to business process management.  I was the speaker for the business process management topic and was not scheduled to speak until about mid-way through the second … read more

Outsourcing Cartoon of the Week: Conventionality

BPM Leader - pencil
By Matthew Heffron @ Sourcing Sage | June 22, 2012

Every week a new outsourcing cartoon. This week: Conventionality. This weeks toon adds humor to everyone’s growing list of overused catch phrases by proposing a couple of unintentional interpretations. You’ll never hear these two phrases again in quite the same … read more

20 Buzzwords Associated with BPM

bpm-words
By Nischala @ Wipro | June 21, 2012

Over the last few weeks, I had the opportunity to go through the web sites of several BPM product vendors, BPM Solution Providers, BPM Consulting Companies and BPM Third party vendors… After a point, I was left wondering if there … read more

Bysiness Process Management or Business Process Management?

bysiness or business
By Kevin Feldhus @ Perficient Inc. | June 20, 2012

Definition A: Bysiness process management – the process of working really hard without a clear understanding of how the outcomes contribute to the organization or working in an ineffective manner, following directions that don’t make sense and questioning how this … read more

7 Tips for Improving Customer Experience through Changing Processes

tips

Would you like to create better customer experience for your organization’s customers by changing your business processes? Here are seven ideas what you could do to take your customer experience to the next level: Make a connection with your customers: … read more

Why did the Facebook IPO fail – does Facebook have a business model?

facebook-fail

I thought that the IPO of Facebook would go through the roof – so why didn´t that happen? Is it because I didn´t invest my money – probably not. That led me to think, what is the actual business model … read more

Outsourcing Cartoon of the Week: Compatibility

bpm-pencil
By Matthew Heffron @ Sourcing Sage | June 15, 2012

Every week a new outsourcing cartoon. This week: Compatibility. Why is it that criticism always seems easier than self assessment? In any case, those who have experienced the most vexing challenges and overcome them will have the superior insight in … read more

Why do BPM projects fail?

failing BPM projects
By Nischala @ Wipro | June 14, 2012

In my journey in the world of BPM over the past several years, I have seen many BPM projects fail. And today as I analyze the cause for these failures, a few unexpected ones stand-out… But before I get into … read more