Infographic: What are the Best Business Processes to Automate

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By Maria Paz Cuturi @ Flokzu | July 21, 2015

If you think that your business can benefit from Business Process Management but don’t know where to start, this infographic will help you understand which are the best processes to automate using BPM and which ones aren’t. Also, the post BPM explained … read more

5 Things Every Executive Should Do to Build Customer Experiences

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There is no substitute for leadership. If executives won’t care about the customers of a company, no one will. And this includes also the self-fallacy of already being customer-centric, since only very few companies really are. So, what are the five key things every executive should do to build customer experiences of a company? Continue reading read more

How to Accelerate Enterprise BPM Projects

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By Eli Stutz @ PNMsoft | July 14, 2015

BPM holds both a promise and anxiety for the Enterprise. Large companies and public bodies who have not yet migrated to BPM, know that such projects can have a major beneficial impact on their operations and their bottom line. They … read more

Why Selling is Essential for SMEs

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By Maria Paz Cuturi @ Flokzu | July 9, 2015

To survive, every business needs to generate profits, which ultimately means selling. Companies that are established and have a larger infrastructure can overcome difficult times or decide to focus on areas other than sales. But for Small and Medium Enterprises (SMEs) just … read more

First BPM Implementation: Pick your Battles

BPM Strategy
By Mohamed Elkholy @ K2 | July 7, 2015

How to pick your battle? One of the success factors in a BPM implementation is knowing how to pick which workflow to automate. There are two different views on how to approach this topic: one side likes to tackle the … read more

Enterprise Modeling Space: Perspective on Enterprise Architecture Modeling

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By Arun Kumar Asokan @ Infosys ltd. | July 3, 2015

Enterprise Architecture Modeling enables both IT and Business people to build blueprints which will provide valuable insights between strategic plans and operational execution. Just as a builder needs a building blueprint to start the construction or to renovate, every organization … read more

Portugal Telecom BPM webinar: slides & recording

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By Vasileios Kospanos @ PNMSOFT | July 1, 2015

We were delighted to be part of the BPMLeader.com webinar with our customers, Portugal Telecom, earlier this week. Gonçalo Mendes, Head of Retail Development & Optimization at Portugal Telecom, shared his BPM story with the audience. One way we can summarize it … read more

Why Case Management is a Digital Business Hotspot

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By Eli Stutz @ PNMsoft | July 1, 2015

Business is getting…hotter. With the rapid increase in the rate of change, all businesses are scrambling to keep up. The Gartner prescription for success in these volatile times is a phase shift in focus towards Digital Business. Digital Business, in … read more

Partner Value Delivery and its utility to BPM

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By Ashish Yadav @ Infosys | June 29, 2015

Extending from my previous post on Filling Process Gaps with BPM, let me share my experience on the Partner Value Delivery Model (PVDM). The model has been developed based on our experience and now is extended to almost all current engagements. … read more

Social Customer Engagement Experience

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By Mohamed Elkholy @ K2 | June 26, 2015

We used to do BPM implementations to drive efficiency and consistency by automating standard repeatable processes, we were always trying to reduce application turnaround time, reduce operating cost. But only the most agile enterprise stands a chance in today’s constantly-changing business environment. The … read more