Get inspiring ideas on customer-centric process leadership

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Business Process Management (BPM) is about managing everything that is done in an organisation to provide successful customer outcomes (hence it is a customer-centric effort). You need a plan, which includes a description from the organisation regarding how it will … read more

Starting BPM

By Scott Cleveland @ Cleveland Consulting | January 7, 2014

Bonitasoft has put out a good whitepaper for getting started with BPM.  In it they talk about 10 best practices.  They do point out that the goal of managing your business processes is to optimize efficiency and improve profitability. I … read more

How to develop as a process leader?


Some business process leaders are doing much better in changing their work practices compared to others. What do well-performing leaders know about adapting their organisation’s processes swiftly and adequately, that others don’t? And how well you are doing well as … read more

Change or Be Outperformed…

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By Scott Cleveland @ Cleveland Consulting | December 23, 2013

From the Oil & Gas Journal… Innovation Matters.  We know that the public is demanding clean and safe energy and an abundance of it, yet extracting, generating and managing energy through the supply chain is risky business. Increasing mandates for … read more

5 tips to BPM success: the Adidas Story

By Jolanta Pilecka @ Bizagi | December 20, 2013

Implementing a BPM solution often seems a mountain to climb, especially if we believe the analysts who claim that 50% to 60% of BPM projects fail. Yet, we know the company can’t rely on emails and spreadsheets any longer; we also recognize the importance … read more

Become a Winner with Customer-Centric Process Leadership


Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which looks into business process management and leadership from a fresh perspective. The world is full of recipes for … read more

Accelerating your Lean initiative with BPM

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By Ola Elverskog @ Business Dynamics | December 17, 2013

A lot of organizations embrace Lean as a way of working with business processes, for manufacturing to service oriented businesses and to healthcare. And Lean is really a good way of starting to work with processes. It will help changing … read more

Mind the Gap: Why Agility is the Key to Optimizing Legacy Systems

By Jolanta Pilecka @ Bizagi | December 12, 2013

In this blog blog, I will argue why agile BPM is the smart option when it comes to breathing new life into existing applications. According to Gartner, it is estimated that 70% of corporate data still exists in legacy systems. This was … read more

BPM Business Drivers

By Scott Cleveland @ Cleveland Consulting | December 10, 2013

Business pressures on companies are increasing – Markets are crowded; Margins are being squeezed; New challenges are popping up daily. BPM can help you address many of the issues facing your company. Globalization – I am working with a company … read more

Job Shop Operations – How to meet customer deadlines

By Karl Walter Keirstead @ Civerex | December 6, 2013

Everyone agrees, it’s a zoo. No amount of “readiness” can avoid the peaks and valleys that are the result of customers popping in with “urgent” requests, customers who submit change orders covering work already completed, and a seemingly endless range … read more