Adaptive Case Management – the widening picture

By Karl Walter Keirstead @ Civerex | March 14, 2014

For the increasing number of managers who see Case as the environment of choice to put a focus on defining operational objectives and tracking progress toward reaching operational objectives, cross-Case visual analytics suddenly are a reality. All that is required … read more

The Need to Change the Goal of BPM Implementation

By Marek Szelagowski @ dynamic BPM | March 13, 2014

The significance of knowledge (theoretical introduction, if you’re impatient, feel free to skip to the next part) When compared with the industrial economy, BPM implementations in the knowledge economy face much different challenges. This is because in its essence, knowledge … read more

Improve your Processes…

By Scott Cleveland @ Cleveland Consulting | March 11, 2014

Improve your process… You have uncovered a problem process.  It is broken for any of the reasons I posted in my last blog.  You have accurately documented the process and you have put in place some metrics that can be … read more

Business Process Improvement

By Scott Cleveland @ Cleveland Consulting | March 5, 2014

Why even tackle process improvement?  At some point in the life of any company, you will have a problem with one of your business processes.  It could be for any of these reasons: It takes too long for something to … read more

Core vs. Advanced Features in Workflow Software

By Michel Braunstein @ Ness | March 3, 2014

When shopping around for workflow software, it’s important to be aware of the vast range of products on the market. Especially if it’s your first time researching a workflow solution for your company, you should have a concept of what … read more

How to Test the Pulse of your Processes and See if they are Still Alive!


Many processes are like zombies. They wake up in the morning, brush their teeth, take the train ride to work and start working. For four hours they check their emails, put of fires and curse the work they do. Then, … read more

Experiencing BPM…

By Scott Cleveland @ Cleveland Consulting | February 24, 2014

BPM Quotes of the Week – Feb. 7 “A customer experiences your company as the sum of its business processes. How comfortable does that make you feel?”  Scott Francis This is a very important concept that is often missed. For … read more

A systemic Business Process Model for Public Administration (2)

Business Administration

This blog is the second part of a series on how to create a comprehensive Business Process Model for Public Administration. IV. TECHNOLOGICAL ENVIRONMENT General approach    Dipsalut needed a framework that would efficiently enable both technological development and its … read more

Starting Your BPM Project

By Scott Cleveland @ Cleveland Consulting | February 18, 2014

The subject of my past several blogs was focused on starting your BPM project. My blogs were focused on preparing to start your BPM project.  A typical BPM project can usually be broken into these basic steps:  Analysis; Design; Construction; … read more

A systemic Business Process Model for Public Administration (1)


This article is the summary of my MBA thesis with the subject  “DEVELOPMENT OF A SYSTEMIC MODEL FOR PUBLIC ADMINISTRATION, BASED IN PROCESS MANAGEMENT AND INTENSIVE USE OF THE TECHNOLOGY” I presented the thesis at the University of Southern Florida … read more