BPM Success

By Scott Cleveland @ Cleveland Consulting | August 6, 2014

What is success?  One dictionary describes it as the accomplishment of an aim or a purpose. If you don’t define success, how will you know if you are successful? As with most projects, success breeds success.  Success could mean more … read more

Link Operational Metrics To Customer Loyalty Metrics For Better Financial Outcomes


This article is written for business leaders, who are responsible for operations and financial outcomes. Benefits this article will give you are an understanding of linking operational metrics to financial outcomes through customer loyalty. You can use the insights from … read more

Capturing a Process…

By Scott Cleveland @ Cleveland Consulting | July 29, 2014

Peter Schooff posted this question… What is the best method for capturing business processes? My process for capturing business processes goes something like this. Starting with the person responsible for the business process, I interview them and document the process … read more

The Two (data) Deadly Sins of Process Execution

By Jolanta Pilecka @ Bizagi | July 24, 2014

This blog post first appeared on bizagi.com (June 30th 2014) — Are you ready to execute your processes? BPM architect Paul Grobler has two words of warning before you hit that ‘run’ button: You’ve spent a lot of time defining … read more

Process Management…

By Scott Cleveland @ Cleveland Consulting | July 22, 2014

From a BPM.com posting… A business exists to provide value to customers in exchange for something else of value.  Process means a flow of business activities and seeing those activities as connected toward achievement of some business transaction. I have … read more

Process Modeling

By Scott Cleveland @ Cleveland Consulting | July 16, 2014

From a BPM.com posting… Modeling means that they would identify, define and make a representation of the complete process to support communication about the process. I prefer to call it – documenting the process.  In order to improve a process, … read more

Retail Banking Process Series – # 5 Mortgage Request and Approval (short Mortgage Process)

By Kay Winkler @ NSI Soluciones | July 14, 2014

Mortgage processes are by far the most complex specimen of the retail banking BPM solution family. These processes can amass more than a thousand variables, dozens of automated legal documents and also several sub-processes. Covering most of the possible ramification … read more

Why Companies Should Focus On Customer Experience More?


Have you seen companies that are doing quite well currently, but who are not focusing very much on customer experiences? How about your company, is it doing ok, but not focusing much on customers? You might even think that customer … read more

5 Tips for Choosing the Right Process Management Software for Your Business

By IssueTrak @ IssueTrak | July 9, 2014

There are a number of business process management (BPM) software solutions to emerge in the last few years that help businesses automate, measure and improve their overall process management. But how do you know which BPM software is right for … read more

BPM is not a product


From a BPM.com posting… Most BPM products designed to support BPM also include a lot of other capabilities beyond just those the BPM practitioner requires.  They generally include a lot of application development and data integration capability. –  Business Process … read more