You can’t optimize what you can’t measure!
Key performance indicators (KPIs) are essential to measure and subsequently improve business processes in an organization. This infographic tells you more about short- and long-term KPIs for BPM.
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Good one. You can refer this blog and the features mentioned there can also be added as KPI https://kissflow.com/bpm/top-10-features-for-business-process-management-systems/
One of the other interesting blog is https://kissflow.com/bpm/bpm-access-controls-scenarios/