Any organization who has reached a certain process maturity level or planning to improve their operational efficiency will certainly look for a BPM CoE setup. Management gurus have always stressed the importance of Enterprise Modeling during BPM CoE setup and organization now have started to realize this gap and are planning to invest.
As discussed in my previous blog, this is one of the main gateways where BPM service providers can pitch in Enterprise Modeling Methodologies, Tools and service offering to accelerate the BPM CoE/Process excellence organization setup.
BPM CoE/Process Excellence Organization Setup
Enterprise Modeling becomes relevant during establishing Process Architecture, Setup process library or repository and support structures phases of a BPM CoE Setup.
a) Process Architecture: Definition of process architecture is the most important phase in BPM CoE Setup. BPM tools support any top down methodology during the architecture definition and one of the smartest ways to build process architecture is to leverage industry specific process reference frameworks like APQC PCF, eTOM, SCOR Etc. The same references models help accelerate projects in Process standardization, benchmarking, content management, and business process definition.
For Instance, HP has used APQC PCF to define an Architecture for 5 of its Value streams. Many BPM tool vendors like ARIS, Casewise, ADONIS, Orbus etc. have built in reference model add-ons which can accelerate the adaptation.
b) Setup process library or repository: Single source of truth for all Enterprise process and architecture information is the key to BPM CoE Success. BPM repository can really play a significant role during strategic program or project and change delivery. ABB has setup a BPM repository to control and synchronize its business processes, using a BPM tool and drive project planning to address process pinpoints.
c) Process improvement: Most of the initiatives like CPI, Lean & 6Sigma are done in a very sporadic way and Enterprise modeling capability can really accelerate these initiatives by having a centralized repository for enabling process analysis, communication and reporting on the progress. P&G invested in a BPA tool to perform impact analysis and have improved approaches to identify new solutions and rationalization opportunities.
d) Compliance and Audit activities: Enterprise modeling will certainly be appreciated by anyone who has previous been part of an audit process. The Centralized repository will have all the information necessary to satisfy any reporting requirement during audits like SOX, BASEL, IS, Product Registration etc. Certain BPA tools even have customized Addons to support audit. Areva uses such a BPA tool to address its internal audit requirements and improve its audit capabilities.
Apart from these 4 use cases, organization usually build, populate and maintain a Enterprise Model Repository for communication & training. They also play an important role during change management and reporting of BPM CoE initiatives.
The best business case for introducing or enhancing enterprise modelling capability is generated during BPM CoE Setup and BPM Service providers should capitalize on this opportunity to pitch in and introduce their clients to this excellent arena and add value to their business.