Become a Winner with Customer-Centric Process Leadership

LeadershipJanne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which looks into business process management and leadership from a fresh perspective. The world is full of recipes for success, but too often we forget that success comes from within ourselves through the work what we do (for our customers, with our colleagues). One could even claim that success is mainly about attitude. When you have the right attitude, you focus on the right things, you overcome obstacles, you feel better and you work more efficiently. Surely you know what happens if you have a bad attitude: nothing seems to work, world is just a bad place. This book presents to you some questions to ask to become more successful through your own attitude towards work, other people and life.

Download this new book and become a winner with customer-centric process leadership. The book includes important topics such as:

  • How can you become a coaching leader?
  • Understanding your customers through research
  • Using metrics to build customer loyalty
  • How can I provide great employee experiences?
  • How can I become a better person?

Prominent business blogger and author Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership!” which helps contemporary leaders to improve their process flows and personal leadership skills. This book is available as a downloadable version at http://www.bpmleader.com/download-e-book-become-a-winner-with-customer-centric-process-leadership/

 

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By Janne Ohtonen @ For a FREE process leadership book - CLICK HERE | December 19, 2013

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