How to Counter Employee Resistance to BPM Initiatives

By Karl Walter Keirstead @ Civerex | April 17, 2014

We know that people resist change so the obvious strategy to decreasing resistance is to minimize change and make the change transparent. Let’s take a virtual tour of an organization. You are a consultant with a mandate to increase staff … read more

Success at BPM


Managing engineering processes usually requires change.  Your user community will be made up of some people that like change and others that don’t.  Any one person from the group that doesn’t like change can kill the project, so it is … read more

Extending the Reach of your BPMs

By Karl Walter Keirstead @ Civerex | April 11, 2014

No BPMs includes all of the functionality you are likely to need to process data along instances of process templates. Here are two approaches you can use to extend the functionality of your BPMs without the need to customize: 1) … read more

Estimating the LOE for a BPM Project

By Garth Knudson @ BizFlow | April 9, 2014

One of the most frequent questions I hear is “what is the level of effort for implementing BPM.” It’s a loaded question as level of effort (LOE) depends where you start and end. Looking at the full life-cycle of business process transformation, major steps … read more

Business Process Management


I recently posted a blog stating that ‘Companies don’t buy BPM software; they buy a solution to their problem.’ Peter Schooff then posed the question, ‘What problem does BPM solve?’ The answers were all over the map because of the … read more

Why the People Piece of the Pie Leads to BPM Success and Process Improvement

By Maricel Rivera @ Comindware | April 4, 2014

Software implementation is not the primary yardstick with which to measure BPM success. While technology is no doubt an integral component of BPM, BPM isn’t just about software. At the core, it is an end-to-end management approach that seeks to … read more

Customer Onboarding – Your Most Important, Worst Process?

By Craig Reid @ The Process Ninja | April 2, 2014

Improvements to customer onboarding are all the rage these days. Why so? Probably because most organisations do it so badly. Firstly even by it’s name we make the process of becoming a customer sound like something that will require herculean effort … read more

Focus on the Customer


‘Make the customer the hero of your story’ – Ann Handley, Chief Content Officer, Marketing Profs. Have you looked at your business from your customer’s point of view?  Do you measure and monitor how well you deliver what your customer … read more

Business Architecture as Value Proposition Enabler

By Yuri Blyke @ BPM Strategy, Inc. | March 27, 2014

In observing a new business architecture initiative within an organization, we’ll notice that the motivation behind this initiative is typically driven by some issue or a “pain point” identified by the senior management. These “pain points” become apparent after a … read more

“Best practices” – Is That All There is?

By Karl Walter Keirstead @ Civerex | March 26, 2014

Organizations strive for competitive advantage – they seek to build it, preserve it, improve it. All organizations have best practices. They may exist only in the minds of stakeholders, they may be mapped to paper, they may be on-line, or … read more