How Positive Customer Loyalty Trend Can Save Your Business?

Customer-Loyalty

Let me ask you, do you know how loyal customers do you have? Are you using for example Net Promoter Score to measure the number of loyal customers? If not, then you are driving blind! Any company that knows their … read more

BPM for Medical

Healthcare
By Scott Cleveland @ Cleveland Consulting | August 19, 2014

The current state of patient processes… My experience with the process On my first visit to my primary physician, I filled out a several page form providing information that he may need to treat me.  Things like surgeries, diseases, parent’s … read more

Managing Business Processes

Forward
By Scott Cleveland @ Cleveland Consulting | August 13, 2014

Business process management [BPM] is a discipline; it is something that you do.  BPM is a discipline involving documenting, improving and optimizing business activity flows to support company goals involving employees, customers and partners. Why purchase BPM software? Control… Assume … read more

Dynamic BPM ― a Definition

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By Marek Szelagowski @ dynamic BPM | August 7, 2014

Dynamic business process management (dynamic BPM) is a solution which enables enterprises to react to ever-changing conditions of operation (both interior and/or exterior) and cater to the individual needs of their clients in a timely fashion (and even provide a … read more

BPM Success

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By Scott Cleveland @ Cleveland Consulting | August 6, 2014

What is success?  One dictionary describes it as the accomplishment of an aim or a purpose. If you don’t define success, how will you know if you are successful? As with most projects, success breeds success.  Success could mean more … read more

Link Operational Metrics To Customer Loyalty Metrics For Better Financial Outcomes

Metrics

This article is written for business leaders, who are responsible for operations and financial outcomes. Benefits this article will give you are an understanding of linking operational metrics to financial outcomes through customer loyalty. You can use the insights from … read more

Capturing a Process…

Management
By Scott Cleveland @ Cleveland Consulting | July 29, 2014

Peter Schooff posted this question… What is the best method for capturing business processes? My process for capturing business processes goes something like this. Starting with the person responsible for the business process, I interview them and document the process … read more

Process Management…

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By Scott Cleveland @ Cleveland Consulting | July 22, 2014

From a BPM.com posting… A business exists to provide value to customers in exchange for something else of value.  Process means a flow of business activities and seeing those activities as connected toward achievement of some business transaction. I have … read more

Process Modeling

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By Scott Cleveland @ Cleveland Consulting | July 16, 2014

From a BPM.com posting… Modeling means that they would identify, define and make a representation of the complete process to support communication about the process. I prefer to call it – documenting the process.  In order to improve a process, … read more

Retail Banking Process Series – # 5 Mortgage Request and Approval (short Mortgage Process)

banking-bpm
By Kay Winkler @ NSI Soluciones | July 14, 2014

Mortgage processes are by far the most complex specimen of the retail banking BPM solution family. These processes can amass more than a thousand variables, dozens of automated legal documents and also several sub-processes. Covering most of the possible ramification … read more