Process Management…

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From a BPM.com posting… A business exists to provide value to customers in exchange for something else of value.  Process means a flow of business activities and seeing those activities as connected toward achievement of some business transaction. I have … read more

Process Modeling

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From a BPM.com posting… Modeling means that they would identify, define and make a representation of the complete process to support communication about the process. I prefer to call it – documenting the process.  In order to improve a process, … read more

Retail Banking Process Series – # 5 Mortgage Request and Approval (short Mortgage Process)

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By Kay Winkler @ NSI Soluciones | July 14, 2014

Mortgage processes are by far the most complex specimen of the retail banking BPM solution family. These processes can amass more than a thousand variables, dozens of automated legal documents and also several sub-processes. Covering most of the possible ramification … read more

Why Companies Should Focus On Customer Experience More?

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Have you seen companies that are doing quite well currently, but who are not focusing very much on customer experiences? How about your company, is it doing ok, but not focusing much on customers? You might even think that customer … read more

BPM is not a product

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From a BPM.com posting… Most BPM products designed to support BPM also include a lot of other capabilities beyond just those the BPM practitioner requires.  They generally include a lot of application development and data integration capability. –  Business Process … read more

Why Do BPM Projects Fail (and what to do about it)?

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By Russ Boreham @ T-Impact Limited | July 3, 2014

Inspired by the tales of Søren Pommer, co-founder of Social BPM provider Gluu, I wanted to take a moment to share my insights into why some BPM programmes are always destined to fail, and what to do about it. In … read more

BPM Thoughts…

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From a BPM.com posting… BPM is something that you do, not a thing you own or buy. BPM is about improving processes.  It presumes the idea that you view business as a set of processes and BPM is the act … read more

Value Chain Models – The BPM Diamond Cut

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By Roxana-Maria Petculet @ Oracle | June 27, 2014

The present business and IT ecosystem reached a certain level of intelligence that pushes companies and organizations to become true masters of processes in order to make their way to the top. Besides a company’s business strategy and models, the … read more

Process vs Data

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Which came first? The chicken or the egg?  The process or the data? Peter Schooff’s of BPM.com posed a question ‘process first, then data?’ Someone suggested that you sort out all of your data first and then figure out what … read more

Retail Banking Process Series – # 4 Car Loan Request and Approval

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By Kay Winkler @ NSI Soluciones | June 20, 2014

Car loan processes, the third entry to the retail process type series that we are summarizing, preserves many similarities to automated personal loan processes – one will encounter features such as an initial quote generation, credit evaluation and approval sequences. … read more