Link Operational Metrics To Customer Loyalty Metrics For Better Financial Outcomes


This article is written for business leaders, who are responsible for operations and financial outcomes. Benefits this article will give you are an understanding of linking operational metrics to financial outcomes through customer loyalty. You can use the insights from … read more

Capturing a Process…


Peter Schooff posted this question… What is the best method for capturing business processes? My process for capturing business processes goes something like this. Starting with the person responsible for the business process, I interview them and document the process … read more

Process Management…


From a posting… A business exists to provide value to customers in exchange for something else of value.  Process means a flow of business activities and seeing those activities as connected toward achievement of some business transaction. I have … read more

Process Modeling


From a posting… Modeling means that they would identify, define and make a representation of the complete process to support communication about the process. I prefer to call it – documenting the process.  In order to improve a process, … read more

Retail Banking Process Series – # 5 Mortgage Request and Approval (short Mortgage Process)

By Kay Winkler @ NSI Soluciones | July 14, 2014

Mortgage processes are by far the most complex specimen of the retail banking BPM solution family. These processes can amass more than a thousand variables, dozens of automated legal documents and also several sub-processes. Covering most of the possible ramification … read more

Why Companies Should Focus On Customer Experience More?


Have you seen companies that are doing quite well currently, but who are not focusing very much on customer experiences? How about your company, is it doing ok, but not focusing much on customers? You might even think that customer … read more

BPM is not a product


From a posting… Most BPM products designed to support BPM also include a lot of other capabilities beyond just those the BPM practitioner requires.  They generally include a lot of application development and data integration capability. –  Business Process … read more

Why Do BPM Projects Fail (and what to do about it)?

By Russ Boreham @ T-Impact Limited | July 3, 2014

Inspired by the tales of Søren Pommer, co-founder of Social BPM provider Gluu, I wanted to take a moment to share my insights into why some BPM programmes are always destined to fail, and what to do about it. In … read more

BPM Thoughts…

BPM Lean process

From a posting… BPM is something that you do, not a thing you own or buy. BPM is about improving processes.  It presumes the idea that you view business as a set of processes and BPM is the act … read more

Value Chain Models – The BPM Diamond Cut

By Roxana-Maria Petculet @ Oracle | June 27, 2014

The present business and IT ecosystem reached a certain level of intelligence that pushes companies and organizations to become true masters of processes in order to make their way to the top. Besides a company’s business strategy and models, the … read more